Remote Customer Service & Project Coordinator

About This Role

This exciting opportunity, presented by Jobgether on behalf of a dynamic and innovative partner company, seeks a dedicated Remote Customer Service & Project Coordinator. In this pivotal remote role, you will serve as the central point of contact, orchestrating the entire lifecycle of property-related service requests and projects. Your mission will be to ensure an impeccably smooth and unified service experience for our valued customers, from the moment a request is initiated through to its successful completion. You will act as a primary liaison, coordinating intricate project management efforts and upholding the highest standards of service quality across all interactions. This position is absolutely crucial for driving operational excellence, fostering strong customer relationships, and significantly enhancing the overall customer journey within our partner's property services ecosystem. Join a forward-thinking team committed to delivering outstanding service and making a tangible impact.

Key Responsibilities

• End-to-End File Management: Take full ownership of the complete lifecycle of property files, including meticulous intake, detailed tracking, proactive updates, and comprehensive documentation until successful resolution. This involves understanding the nuances of each service request, ensuring all necessary information is captured, and processed efficiently and accurately.
• Customer Experience Advocacy: Champion a smooth, unified, and exceptional service experience for all customers. This includes setting clear expectations, providing regular and transparent communication, addressing inquiries promptly, and proactively identifying and resolving potential issues before they escalate, ensuring customer satisfaction at every touchpoint.
• Primary Point of Contact: Serve as the main point of contact for customers regarding their service requests and projects. Build rapport, convey professionalism, and provide accurate, timely information, ensuring customers feel supported, well-informed, and confident in our service delivery.
• Strategic Project Coordination & Management: Strategically coordinate all facets of project management efforts related to property services. This encompasses scheduling resources, managing timelines, tracking milestones, facilitating seamless communication between internal teams and external stakeholders, and ensuring all project components align with predefined objectives and quality standards.
• Quality Assurance & Oversight: Rigorously ensure service quality from the initiation of a request through to its final completion. Implement stringent quality checks, monitor adherence to service level agreements (SLAs), and gather customer feedback to continuously improve service delivery and maintain consistently high standards.
• Operational Excellence Driver: Contribute significantly to achieving and maintaining operational excellence by actively identifying opportunities to streamline processes, enhance efficiencies, and implement best practices in service delivery and project coordination across the organization.
• Problem Resolution & Escalation: Skillfully identify potential roadblocks, troubleshoot issues, and escalate complex problems to appropriate internal teams or management when necessary, ensuring swift and effective resolution to maintain customer satisfaction and project momentum.
• Data Management & Reporting: Maintain accurate and up-to-date records of all customer interactions, project statuses, and service outcomes within designated systems. Generate comprehensive reports as needed to track performance, identify trends, and inform strategic decision-making.

Requirements & Qualifications

• Proven experience (minimum 2-3 years) in a customer service, service coordination, or project support role, preferably within a remote setting.
• Demonstrated ability to manage multiple projects or service requests simultaneously with exceptional organizational skills and meticulous attention to detail.
• Strong proficiency in project coordination principles and practices, with the ability to track progress, manage timelines, and coordinate resources effectively.
• Excellent verbal and written communication skills, capable of engaging with diverse stakeholders professionally, clearly, and empathetically.
• A proactive, customer-centric mindset with a strong commitment to delivering high-quality service and continuously enhancing customer satisfaction.
• Proficiency with modern office software (e.g., Microsoft Office Suite, Google Workspace), project management tools (e.g., Asana, Trello, Jira), and communication platforms (e.g., CRM systems, video conferencing, collaboration tools).
• Ability to work independently and collaboratively in a remote team environment, demonstrating strong self-motivation, accountability, and time management skills.
• A stable and reliable internet connection and a dedicated home office setup conducive to focused, professional work.

Skills & Competencies

• Exceptional Customer Service & Relationship Management
• Advanced Project Coordination & Organizational Skills
• Superior Verbal and Written Communication
• Proactive Problem-Solving & Critical Thinking
• Adaptability & Resilience in a Fast-Paced Environment
• Meticulous Attention to Detail & Accuracy
• Technical Proficiency with CRM & Project Management Software

What We Offer

Our partner company values its team members and is committed to providing a supportive, engaging, and collaborative remote work environment. While specific benefits details will be discussed directly by the employer during the interview process, you can expect a role that offers significant impact, ample professional growth opportunities, and the chance to be an integral part of a forward-thinking team dedicated to excellence in service delivery and customer satisfaction.

• Contact employer for benefits information

How to Apply

If you are a highly organized, customer-focused individual with a passion for project coordination and delivering exceptional service, we encourage you to apply! Join a dynamic team where your contributions directly impact customer satisfaction and operational success. Please submit your resume and a compelling cover letter outlining your relevant experience, detailing your approach to customer advocacy and project management, and explaining why you are the ideal candidate for this Remote Customer Service & Project Coordinator position. We look forward to hearing from you!