Internal Service Coordinator | Resolvo Engineering B.V.

About This Role

Are you a highly organized and proactive individual with a talent for seamless coordination and clear communication? Resolvo Engineering B.V. is seeking a dedicated and enthusiastic Internal Service Coordinator to join our team in Drunen. This pivotal full-time position, ranging from 32 to 40 hours per week, is a permanent internal role, specifically designed for professionals who excel in a structured office environment without the demands of field service or irregular working hours. If you thrive on maintaining overview, expertly planning, and acting as a central hub between various stakeholders, then this is an exceptional opportunity for you to truly make a significant impact.

As our Service Coordinator, you will be the crucial link connecting our valued clients, skilled service technicians, and our internal organizational departments. Your expertise will ensure that all service activities are meticulously planned, efficiently executed, and communicated with utmost clarity, ultimately driving customer satisfaction and operational excellence. Resolvo Engineering B.V. is committed to delivering high-quality engineering solutions and exceptional service, and this role is fundamental to upholding that promise. We are looking for someone who is not just a coordinator, but a true problem-solver and relationship builder, instrumental in the smooth flow of our service operations.

Key Responsibilities

• Act as the primary point of contact for all incoming service requests and inquiries from clients, ensuring a professional and timely response.
• Efficiently plan, schedule, and dispatch service appointments for our team of field service technicians, optimizing routes and resource allocation to meet customer needs and internal targets.
• Maintain a comprehensive overview of all ongoing service projects, technician schedules, and customer requirements, proactively identifying potential conflicts or delays.
• Serve as the critical communication bridge, fostering strong relationships between clients, service technicians, and various internal departments such as sales, technical support, and logistics.
• Provide regular updates to clients regarding the status of their service requests, estimated arrival times, and resolution progress, managing expectations effectively.
• Administer and maintain accurate service records, documentation, and reports within our internal systems, ensuring data integrity and accessibility.
• Coordinate the timely procurement and delivery of necessary parts and materials for service assignments, collaborating closely with supply chain and warehousing teams.
• Proactively identify and resolve operational challenges or customer concerns related to service delivery, escalating complex issues to relevant management when necessary.
• Contribute to the continuous improvement of service coordination processes and procedures, suggesting innovative solutions to enhance efficiency and customer experience.
• Support the service management team with various administrative tasks and special projects as required, ensuring the overall smooth functioning of the service department.

Requirements & Qualifications

• Proven ability to excel in planning, scheduling, and maintaining a clear overview of complex operational processes.
• Exceptional interpersonal and communication skills, with the ability to effectively interact and build rapport with diverse groups of people (clients, technicians, colleagues).
• Demonstrated experience in a similar internal service coordination or planning role, preferably within a technical or engineering environment.
• Proficiency in Dutch, both written and verbal, is essential for effective communication with local clients and team members.
• Strong organizational skills and meticulous attention to detail, capable of managing multiple tasks simultaneously without compromising quality.
• A proactive and solutions-oriented mindset, with the ability to anticipate issues and take initiative to resolve them.
• Proficiency in using relevant planning software, CRM systems, and standard office applications (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team, demonstrating reliability and a strong sense of responsibility.
• A customer-centric approach, committed to delivering outstanding service and fostering positive client relationships.
• Residency in or near Drunen, or a willingness to commute to our office location.

Skills & Competencies

• Advanced Planning & Scheduling
• Exceptional Verbal & Written Communication
• Organizational Acumen
• Proactive Problem-Solving
• Customer Relationship Management
• Team Collaboration & Interpersonal Skills
• Attention to Detail

What We Offer

At Resolvo Engineering B.V., we value our employees and are dedicated to providing a supportive and rewarding work environment. This role offers a unique opportunity to be an integral part of our success, contributing directly to our reputation for excellent service. We believe in fostering long-term relationships with our team members, which is why we offer a comprehensive package designed to ensure your professional and personal well-being.

• A permanent employment contract, offering stability and long-term career prospects within a reputable engineering firm.
• A competitive fixed annual gross salary of €51,600, reflecting your expertise and contribution.
• Consistent and predictable working hours (32-40 hours per week), ensuring a healthy work-life balance without the need for irregular shifts or weekend work.
• An exclusively internal service role, meaning no field work is required, allowing you to focus on office-based coordination and planning.
• The opportunity to work in a dynamic and supportive team environment where your contributions are recognized and valued.
• Significant potential to make a tangible difference in the daily operations and overall customer satisfaction of Resolvo Engineering B.V.
• Opportunities for continuous professional development and growth within the company.
• A modern and comfortable office environment located in Drunen.
• A positive company culture focused on collaboration, innovation, and mutual respect.

How to Apply

If you are a highly motivated and skilled Internal Service Coordinator ready to take on a challenging and rewarding role at Resolvo Engineering B.V., we encourage you to apply. This is your chance to join a growing company where your organizational talents and communication skills will be truly appreciated. Please submit your comprehensive CV and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application and potentially welcoming you to our team in Drunen.